Shipping & Returns

Shipping & Delivery

Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations.

How do you ship packages?

Packages to be delivered within the INDIA are shipped from our Indian warehouse through delivery

Packages to be delivered to other countries are shipped from our warehouse in INDIA by ePacket or EMS depending on the weight and size of the product.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location Estimated Shipping Time*

Within INDIA, 4-7 Business days

United States, 10-20 Business days

Canada, Europe 10-20 Business days

Australia, New Zealand 10-20 Business days

Mexico, Central America, South America 10-20 Business days

*This doesn’t include our 1 day processing time for shipping within the INDIA and 2-5 days processing time for shipping to other locations.

Do you provide tracking information?

Yes, once your order is shipped you will receive an email that contains your tracking information.

If you have any other questions, please contact us and we will do our best to help you out.

Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are processed and shipped. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

If you do not want the product you received, you are required to contact us via email at j.enigma.official@gmail.com within 14 days of receiving the item. After the claim is approved, you must return the item to our warehouse at your own expense and the item must be unused.

In the case you receive a damaged or incorrect product, you are required to submit photo evidence to j.enigma.official@gmail.com within 14 days of receiving the item. If the claim is approved, a refund will be issued.

If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.

Missing order. In the case that a package is delivered (based on tracking number update) but you did not receive the item, you must submit a claim to the shipping carrier directly.

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

Refunds are not available under the following circumstances:

Your order does not arrive due to an incorrect address provided by you;

Your order does not arrive due to an exceptional circumstance beyond our control (e.g., delayed by a natural disaster)

How do I request a return, exchange, or refund?

If you want to initiate a return, exchange, or refund, please complete the following steps:

In the event of a return, exchange, or refund request contact us via email at j.enigma.official@gmail.com and include the evidence if required.
After we have approved the order return, exchange or refund, the product must be returned to our warehouse at the address we provide to you. You must return the item to our warehouse at your own expense and the item must be unused.
You must provide a tracking number.
Once the tracking number has been provided (or once we received the returned product), a replacement product will be shipped, or a refund will be credited back to the card or original method of payment on file. In order for us to ship a replacement product or process a refund for damaged or incorrect product we require a tracking number for the item returned to be provided.

Have any other questions? Please feel free to reach out to j.enigma.official@gmail.com